At IndiGrowth, customer satisfaction is important to us. We are committed to providing professional, reliable, and timely services. This Refund and Cancellation Policy explains the circumstances under which refunds may be granted and how cancellation requests are handled.

By purchasing or using any service offered through our website, you agree to the terms outlined in this policy.

Refund Eligibility

Customers may request a refund if they believe the purchased service has not been delivered as promised. Refund requests will only be considered under the following conditions:

• The refund request is submitted within 5 calendar days from the date of service purchase or application.
• The request is supported by valid reasons and is subject to verification by our internal review team.
• IndiGrowth is unable to provide the purchased service due to reasons solely attributable to our organization.

Any refund request submitted after the 5-day period will not be eligible for consideration.

Once a refund request is approved, the amount will generally be credited to the customer’s original payment method within 7 to 10 working days, depending on the banking institution and payment gateway involved.

How to Request a Refund

To initiate a refund request, customers must contact our support team through the official communication channels provided on the website and submit all relevant order and transaction details.

Incomplete refund requests or requests lacking supporting information may be delayed or rejected.

Non-Refundable Charges

Certain fees and expenses are non-refundable regardless of the circumstances. These include:

• Government filing fees
• Statutory charges and taxes
• Payment gateway processing charges
• Administrative and documentation costs
• Professional consultation fees
• Third-party service provider fees
• Costs already incurred in processing the application

Refunds will not be granted for work that has already been performed, reviewed, prepared, submitted, or completed.

Cancellation Policy

Customers may choose not to proceed with a service after making payment; however, cancellation requests are subject to the following conditions:

• Once service processing has begun, cancellation may not be possible.
• Requests to stop, pause, or delay a service may be accommodated at our discretion.
• Any amount retained for a paused service may remain valid for a maximum period of one year from the original payment date.
• Unused balances beyond this period may expire without further notice.

Before accepting a cancellation request, IndiGrowth reserves the right to evaluate whether the service can still be completed successfully.

Cancellation Deductions

Where a cancellation request is approved before completion of the service, deductions may apply, including:

• Up to 20% cancellation charges
• Fees already earned for work completed
• Government fees already paid
• Third-party processing expenses
• Documentation and administrative costs

The remaining balance, if any, will be processed according to this policy.

Government and Third-Party Dependencies

Many services offered by IndiGrowth depend on actions, approvals, decisions, or responses from government authorities, regulatory bodies, financial institutions, or other external organizations.

Accordingly, we cannot be held responsible for:

• Delays caused by government departments
• Technical issues on official portals
• Regulatory changes
• Administrative backlogs
• Rejections issued by authorities
• Processing delays outside our control

Such circumstances do not qualify for refunds.

Service Outcome Disclaimer

Certain services involve regulatory review, verification, or approval processes. Therefore:

• Approval cannot be guaranteed.
• Processing timelines may vary.
• Outcomes depend on the requirements and decisions of the relevant authority.

Payment for service assistance does not guarantee approval, registration, certification, or any specific result.

Force Majeure

IndiGrowth shall not be held liable for delays, interruptions, or inability to perform services due to events beyond reasonable control, including but not limited to:

• Natural disasters
• Floods, earthquakes, storms, or fires
• Epidemics, pandemics, or public health emergencies
• War, terrorism, civil unrest, or armed conflict
• Government restrictions or legal orders
• Labour strikes or lockouts
• Power outages
• Internet or telecommunications failures
• Cybersecurity incidents
• Any unforeseen event beyond reasonable control

In such situations, no refund, compensation, or damages shall be payable by IndiGrowth.

Fraudulent Claims

IndiGrowth reserves the right to reject any refund or cancellation request that appears fraudulent, misleading, abusive, or submitted with the intent to misuse our policies.

Appropriate legal action may be taken where necessary.

Policy Amendments

IndiGrowth reserves the right to revise, modify, or update this Refund and Cancellation Policy at any time without prior notice.

Any changes will become effective immediately upon publication on the website. Customers are encouraged to review this policy periodically to remain informed of any updates.

Contact Information

For questions regarding this Refund and Cancellation Policy, please contact:

IndiGrowth
SF-45, Samanvay Status – 2
Atladra Padra Main Road, Atladara
Vadodara, Gujarat – 390012

Website: https://indigrowth.co.in

Email: support@indigrowth.co.in

By purchasing or using services from IndiGrowth, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy.